Flexible Rescheduling

I want to help your child return to health and happiness as soon as possible! Cancellations interrupt the momentum of treatment and absolutely delay our progress.

Because of this, I support families in attending sessions consistently, and I do not waive session fees for missed appointments for any reason.

Instead, I have a flexible rescheduling policy. This means that you can reschedule your session for the week before, the week of, or the week after your absence. If your missed session is not rescheduled within the 3-week window, you will be charged full fee.

For added convenience and flexibility:

  • You’ll have 24/7 access to my online calendar where you can check my availability and request to move any appointment with a few clicks

  • You can reschedule an appointment for any reason, at any time, including the last minute

  • You’ll have the option to substitute in-person sessions for Telehealth sessions (via secure video software) if you need to do some of your sessions remotely

  • You’ll have 2 “freebies” per calendar year; Freebies allow you to cancel an appointment without rescheduling or being charged, and can be used whenever you like

Office Closures

You will never be charged for sessions missed due to emergent or planned office closures (of course!)

Out of respect for your family, I give as much notice as possible regarding office closures. I want you to be able to plan your life, and I know that surprises aren’t great for many of the children I see.

My office will be closed the following days during the 2019-2020 school year:

  • 9/10-9/19/2019

  • 11/27- 11/28/2019 (Thanksgiving Holiday)

  • 12/20/2019-1/1/2020 (This covers most of Winter Break for all Asheville City Schools, The New Classical Academy, Odyssey School, Carolina Day School, Franklin School of Innovation & Rainbow Community School, French Broad River School)

  • 4/6-4/9/2020 (This covers Spring Break for all Asheville City Schools, The New Classical Academy, Franklin School of Innovation & Odyssey School, French Broad River School)

Under Wing Therapeutic Services, PLLC

263 Haywood St Suite 103 Asheville, NC 28801